Refund Policy – Gorgeous Panjabi Shop

At Gorgeous Panjabi Shop, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help with the following refund policy:

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 7 days of the original purchase date.
• The item must be unused, in the same condition as when you received it, and in the original packaging.
• A valid proof of purchase (such as a receipt or order confirmation) must be provided.

2. Non-Refundable Items

Certain products are not eligible for refunds, including:

• Customized or personalized products.
• Sale or discounted items.
• Damaged or used products after delivery.
• Perishable goods (if applicable).

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team by email or phone, providing the details of your order, the reason for the return, and proof of purchase.
• We will provide you with instructions on how to return the product.

4. Return Shipping

• If the return is due to our error (e.g., wrong or defective product), we will cover the shipping costs.
• For all other returns, the customer is responsible for the return shipping fees.

5. Refund Process

• Once we receive and inspect the returned product, we will notify you of the status of your refund.
• If your refund is approved, it will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the replacement product.

7. Contact Information

If you have any questions regarding our refund policy or need assistance with your return, please contact us:

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